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Terms Conditions That Actually Make Sense

These terms set out how your myr345 account works — what we expect, what you can do, and how we handle payments, access and disputes.

Account EligibilityTouch 'n Go eWallet PaymentsBoost & GrabPay RulesAccount Security

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear or you believe something has been applied incorrectly to your account, reach out through any of the channels below. Our team can clarify how a specific rule applies to your situation — whether that is a payment dispute, an account restriction or a query about eligibility in your region.

Live Chat Open the chat widget from any page on the site. Available during operating hours for account queries, payment disputes and terms clarification.

Email Support Send your query to our support address for written records of any terms dispute. Expect a response within one business day for account-related issues.

Account Help Centre Browse the help section for answers about account rules, payment limits and how specific terms apply to Touch 'n Go eWallet or GrabPay transactions.

HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

We built the policy framework around how a mobile-first account actually gets used — short sessions, e-wallet deposits and returning logins on different devices. Here is how each area works in practice.

Data Handling

We collect only what is needed to verify your identity, process payments via Touch 'n Go eWallet or Boost, and keep your account secure. We do not sell your data to third parties.

Account Security

Every login is verified through an OTP sent to your registered mobile number. If you switch devices, the same OTP flow applies before your account wallet is accessible.

Cookies and Session Data

We use session cookies to keep you logged in across browser tabs on the same device. Closing the browser on mobile will end your session; your account balance remains unaffected.

Requesting Changes or Closures

To update registered payment details — such as a new GrabPay number — or to request account closure, contact support through live chat with your account ID ready.

What These Terms Cover and How They Apply

myr345 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of myr345 is subject to the terms below, which apply every time you log in, deposit, withdraw or place any activity through the platform. Access and eligibility depend on local law and are available only where permitted in your region. If you are accessing

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from Kota Kinabalu or anywhere else in Malaysia, the same terms apply regardless of the device or browser you use. Deposits made via Touch 'n Go eWallet, Boost or GrabPay are processed under these terms the moment your transaction is confirmed in your e-wallet app. Once
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a deposit is received and credited to your account wallet, it is subject to the activity rules in the relevant section below. We do not reverse confirmed deposits unless a technical error is verified by our team. Withdrawals follow a verification step before any amount leaves
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your account. We check that your account details, including the mobile wallet you registered, match the withdrawal destination. If there is a mismatch between your GrabPay or Boost account name and your registered profile, the withdrawal will be held until you submit the required identity confirmation
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through our support channel. This process protects your account from unauthorised requests and applies uniformly to all payment rails we support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About These Terms, Answered

These are the questions we see most often about how our terms apply to real account situations. If yours is not here, live chat is the quickest path to a straight answer.

The core account terms are the same regardless of whether you deposit via Touch 'n Go eWallet, Boost or GrabPay. Payment-specific rules — like name-matching on withdrawals — are noted in the relevant section.

We notify you of material changes via your registered email or an in-app notice before they take effect. Continued use of your account after that notice counts as acceptance of the updated terms.

We may suspend or close your account depending on the severity of the breach. Any balance in your account wallet at the time of closure is handled according to the dispute process described in the terms.

Submit a data access request through our email support channel with your account ID and registered mobile number. We aim to respond within the timeframe required under applicable local law.

Access and eligibility depend on local law and are available where local law permits. The governing law clause in these terms reflects the jurisdiction applicable to your account at the time of registration.

Contact live chat with the transaction reference from your GrabPay app. Our team checks payment logs against the reference and resolves confirmed credits within the timeframe stated in the payment terms.

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