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What Our Legal Terms Mean for Your Account

These terms set out the conditions under which you access myr345, including account eligibility, acceptable use and our obligations to you. Access and participation depend on local law and are available only where permitted in your jurisdiction.

Account Eligibility ConditionsJurisdiction-Dependent AccessData Handling PolicyTerms Governing PaymentsYour Right to Request Changes

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Account Conditions and Platform Use

myr345 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, you agree to use the platform only where local law permits. Eligibility is assessed at the point of registration — if your region does not permit access, your account will not be activated. All account activity, including deposits via

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Touch 'n Go eWallet, Boost and GrabPay, is logged against your registered profile and governed by these terms. We do not allow accounts to be shared, transferred or operated by a third party on your behalf. Funds held in your account wallet remain subject to our
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terms until a valid withdrawal is processed. Any transaction dispute — whether connected to a DuitNow transfer, an FPX payment or a Boost cashout — must be raised through the account support channel within the period stated in your transaction history. We reserve the right to
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suspend access where we detect a breach of these terms, including attempts to circumvent jurisdiction controls. Changes to terms are communicated via the registered contact on your account before they take effect. Continuing to use the platform after a notified change constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about our terms, a data request or a dispute connected to your account, the channels below are the right place to start. We aim to acknowledge all legal and policy queries and direct them to the right team without unnecessary delays.

Live Chat Raise a terms or account dispute directly through live chat on the platform. Available for account holders with a verified profile and active session.

Email Support For formal legal requests — including data access, account closure or written policy queries — send the details to our support email address listed under account settings.

In-Account Help Log in, go to your account settings, and select the Help section to submit a policy question or flag a transaction concern tied to your wallet history.

COMPLIANCE STANDARDS

How We Handle Data, Cookies and Account Security

We apply consistent practices around data retention, cookie consent and account security. Here is what that means in practice for your account on myr345.

Data Retention

Account records, including transaction history tied to Touch 'n Go eWallet or FPX activity, are retained for the period required by applicable law and then securely deleted or anonymised.

Cookie Policy

We use session and preference cookies to maintain your login state across mobile and browser. You can review and adjust cookie permissions from the settings menu on your account page.

Account Security

Every login is verified via OTP sent to your registered mobile number. If you notice unrecognised access, use the account lock option immediately and contact support through live chat.

Requesting Changes

To update personal details, request a data export or ask for account closure, submit the request via email or in-account help. We will verify your identity before processing any change.

Your Legal and Policy Questions Answered

These are the questions we hear most often about our terms, your rights and how we manage account-level legal obligations. If your question is not here, contact us through the channels listed above.

Account eligibility depends on local law in your region. Access is available only where permitted. We verify eligibility at registration and may request supporting documentation.

We retain your account records for the period required under applicable law. After that period, data is deleted or anonymised. You can request a copy before closure via our support email.

Yes. Raise the dispute through live chat or in-account help, referencing the transaction ID shown in your wallet history. Submit within the timeframe stated on your transaction record.

We notify you via your registered contact before any change takes effect. Continuing to use the platform after the notified date constitutes your acceptance of the updated terms.

Submit a data access request via the support email address in your account settings. We will verify your identity and provide the export within the period required by applicable law.

Accounts may be suspended for breaches including shared access, jurisdiction violations or transaction irregularities. We will notify you and explain how to raise a formal objection.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What Our Legal Terms Mean for Your Account

How to Reach Us on Legal Matters

How We Handle Data, Cookies and Account Security

Data Retention

Cookie Policy

Account Security

Requesting Changes

Your Legal and Policy Questions Answered

01 Who can open an account on myr345?

02 What happens to my data if I close my account?

03 Can I dispute a transaction linked to my Touch 'n Go eWallet or Boost payment?

04 How will I know if the terms change?

05 How do I request a copy of my personal data?

06 Why might my account be suspended under these terms?

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