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How myr345 Handles Your Personal Information

Your privacy is a serious part of how we run this platform. From the moment you create an account to every Touch 'n Go eWallet or Boost transaction you make, we collect only what we need and keep it protected under the practices set…

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent security practices across every account and every payment interaction on the platform. Here is how that works in practice.

Encryption and Storage

Your account data and payment references are stored with encryption at rest. Connections to the platform use TLS so data in transit between your device and our servers stays protected.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how the platform is used. You can adjust non-essential cookie categories from the cookie banner or your account settings at any time.

Access and Correction

You can request a copy of the personal data we hold about you, or ask us to correct inaccurate details. Submit the request through live chat or email with your account details for verification.

Retention and Deletion

We keep account data only as long as your account is active or as required by law. When you close your account, we begin the deletion process for data we are not legally required to retain.

What We Collect and Why We Use It

myr345 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect your name, contact details, and the information needed to verify your identity and process payments. If you fund your account via Touch 'n Go eWallet, Boost, or GrabPay, we record transaction references — not your full wallet

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credentials — to reconcile deposits and withdrawals. We also collect device and browser identifiers, IP address, and session activity so we can detect unusual access and keep your account secure. We use this data to operate your account, process payouts through DuitNow or FPX where applicable,
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respond to support queries, and meet obligations that apply under the laws of the jurisdiction where you access our services. We do not sell your personal data to third parties, and we do not use it for purposes beyond what this policy describes. Retention periods vary
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by data type: transaction records are kept for as long as required by applicable law, while session logs are cleared on a rolling basis. Access to our platform depends on local law and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of your records, or need to flag a concern, our support team handles privacy matters through the channels below. We aim to acknowledge data-related requests within a reasonable timeframe and respond fully once we have verified your identity.

Live Chat Start a live chat session from your account dashboard. Verify your identity with your registered email and we will handle your data query directly.

Email Support Send your privacy request to our support address. Include your registered account email so we can locate your records and respond accurately.

Account Settings Some data preferences — including marketing communications and cookie consent — can be managed directly inside your account settings without contacting support.

Common Questions About Your Privacy on myr345

Below are the questions we hear most often about data, cookies, and your rights as an account holder.

We collect your name, email address, phone number, and identification details needed for account verification. Payment method references — such as a GrabPay or Touch 'n Go eWallet transaction ID — are recorded for reconciliation, not your full credentials.

We share data only with payment processors and identity verification providers necessary to run the platform. We do not sell your data or share it for advertising purposes outside what this policy covers.

Contact us via live chat or email from your registered account. After we verify your identity, we will compile and send you a copy of the data we hold within the timeframe required by applicable law.

Yes. Submit a deletion request through live chat or email. We will remove data we are not legally required to retain and confirm once the process is complete.

We use essential cookies to keep your session active and optional analytics cookies to improve the platform. You can withdraw consent for non-essential cookies at any time through your account settings or the cookie banner.

Reach our support team via live chat or email. State your concern clearly and include your registered email address. We will acknowledge your message and follow up once your identity is confirmed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How myr345 Handles Your Personal Information

How We Protect and Manage Your Information

Encryption and Storage

Cookie Policy

Access and Correction

Retention and Deletion

Reach Us About Your Data

Common Questions About Your Privacy on myr345

01 What personal data does myr345 collect when I register?

02 Does myr345 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask myr345 to delete my account and data?

05 How does myr345 handle cookies?

06 Who do I contact if I have a privacy concern or complaint?

Privacy Policy

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